Frequently Asked Questions (FAQs)
Do you have questions? We have the answers! Whether it's about delivery, returns, or something else, we are here to help you. If you can't find what you're looking for, contact us at info@dubois-mode.fr or call us at +33 745449318.
1. How can I place an order?
Shopping with us is simple and enjoyable! Browse our collections, select your favorite items, choose the size and color, then click “Add to cart.” When you're ready, proceed to checkout, fill in your details, and voilà – your order is on its way!
2. Do you offer free shipping?
Of course! We are delighted to offer you free shipping on all orders within France. For international orders, shipping fees are calculated at checkout based on your destination.
3. How long does it take to receive my order?
We do everything possible to deliver to you quickly!
- France: Receive your order within 3 to 5 business days.
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International: Delivery times vary between 7 and 14 business days, depending on the destination.
You will receive a tracking number by email as soon as your order is shipped.
4. What is your return policy?
We want you to love your purchase. If not, you can return your item within 30 days of receipt. Just make sure the item is unused, with tags attached, and in its original packaging. Check our Return and Refund Policy for more details.
5. Who pays for return shipping?
If you change your mind, return shipping costs are the customer's responsibility. However, if the item is defective or incorrect, we will cover the return shipping costs.
6. Can I exchange an item for a different size or color?
We do not offer direct exchanges at the moment. If you need a different size or color, we recommend placing a new order and returning the original item for a refund. This ensures faster delivery of your new item!
7. How can I track my order?
As soon as your order is shipped, you will receive a tracking link by email. Use this link to follow the status of your delivery at every step.
8. What should I do if I receive a defective or incorrect item?
Oops! We are sorry for this mistake. Send us an email at info@dubois-mode.fr with your order number and photos of the issue. We will resolve it quickly by offering you a replacement or a refund.
9. Can I cancel my order?
Changed your mind? No problem! You can cancel your order within 24 hours of placing it. Send us an email immediately at info@dubois-mode.fr. After this period, the order will be processed and can no longer be canceled.
10. How do I contact customer service?
We would love to hear from you! Contact us anytime:
📧 Email: info@dubois-mode.fr
📞 Phone: +33 745449318
📸 Instagram: Send us a private message on @duboismode
11. Do you deliver internationally?
Yes, absolutely! No matter where you are in the world, we will deliver your favorite items to your door. Shipping fees for international orders are calculated at checkout, and delivery usually takes 7 to 14 business days.
12. Will I have to pay customs duties for international orders?
Customs duties or import taxes may apply according to your country's regulations. These fees are the customer's responsibility, so be sure to check local rules.
If you have any other questions, do not hesitate to contact us. Thank you for choosing Dubois Mode – where style meets exceptional service with a smile!